Refund and Returns Policy

Ningled aims to ensure that you are fully satisfied with your purchase. However, we understand that sometimes you may need to make changes or request a refund. Below are the details of our flexible cancellation and refund policies, designed to provide clarity and assistance in managing your orders.

If you encounter any issues during your shopping journey with Ningled, don’t hesitate to reach out. Our Customer Service team is here to assist you around the clock.

Customer Service Hours: Monday–Sunday, 24/7

Order Cancellations

We accept order cancellations within 24 hours of placing an order before the product is shipped or produced. To request a cancellation, please contact our Customer Service team at service@ningled.com as soon as possible. All cancellations must be confirmed and approved by our team.

Important: Once the order has been shipped, cancellations are no longer possible.

Products Return

Customers may return Ningled products if the items are unopened and unused within 30 days of purchase. Under these circumstances, customers are responsible for all return shipping costs and transaction fees.

Note: The return period expires 30 days after the day you, or a third party other than the carrier, take physical possession of the product.

Return Shipping: If the return is not due to a verified quality issue, the customer must cover the cost of return to our warehouse or factory.

Important: Any product that has been opened, unsealed, or shows signs of use is strictly non-returnable. This policy protects all our customers by ensuring product safety and cleanliness

To initiate a return, please contact our Customer Service team at service@ningled.com for pre-approval. Returns without prior approval will not be accepted.

Refund

Refunds will be issued using the same payment method as the original purchase. To initiate a return or refund, please contact our Customer Service team at service@ningled.com to confirm the process.

Return Processing Time

• Credit/Debit Card: 6–10 business days
• PayPal: 7 business days
• Klarna: 7 business days

Important: Return and refund requests that are not pre-approved by our Customer Service team will not be processed.

Order Issue Resolution

We are committed to resolving any issues you may encounter with your order. Here’s how we can assist you in the following situations:

• Incorrect Products: If the product you received does not match your order, please send us an unboxing video that clearly shows the product, the shipping label, and the packaging. Once we verify the issue, we will arrange for a replacement.
• Lost Packages: If your package is lost in transit, please file a claim with the shipping carrier and inform us right away. We also require adult signatures for most shipments to ensure secure delivery.
• Quality Issues: If you discover any issues upon opening your package for the first time, please initiate the return process within 24 hours. We strongly advise recording a video of the package exterior and unboxing as evidence when submitting the Product Issue Form.
• Shipping Damage or Transit Issues: If your product was damaged due to shipping (e.g., cracked, deformed, or parts broken during transit), please contact us immediately. We have included free shipping protection with every order to cover such incidents.

 

If you encounter such imperfections, feel free to contact our Customer Service team. We’re happy to assist with maintenance support.

Thank you for choosing Ningled! We’re here to support you with any questions or concerns.