Shipping Policy
At Ningled, we offer free shipping to ensure a convenient and seamless experience for our customers.
In-Stock Product Shipping
Enjoy fast and reliable shipping from our Belgian warehouse. If you select an in-stock product available, it ships directly from our warehouse for quick delivery.
- Processing Time: Orders are processed within 24–48 hours on weekdays.
- Shipping Time: Delivery typically takes 3–7 business days.
If the product you’ve chosen is unavailable in our local warehouses, we will arrange direct shipping from our factory to ensure prompt delivery. This process usually takes about 2 weeks.
Need delivery to a FedEx/DHL/UPS store? Simply specify the store address at checkout, or let us know before the package is shipped. (Important: We do not ship to P.O. Box addresses.)
Our Logistics Partners
Ningled partners with FedEx, DHL and UPS to provide reliable, timely, and discreet shipping services. These trusted carriers help us ensure your order arrives safely and on time.
Customs Duties & Taxes
In some countries, import taxes may be required upon delivery. These typically range around $100, depending on the product and local regulations. As the buyer, you are responsible for these fees. However, our team is here to assist you throughout the process.
Order Tracking
Once your order is shipped, a tracking number will be sent to your email. Please allow 1–3 days for the tracking to update in the courier’s system. If it doesn't update after 3 days, feel free to contact us at service@ningled.com.
Still Haven’t Received Your Order?
- Marked Delivered but Not Received: Contact the courier company immediately and notify us so we can assist.
- Damaged or Incorrect Items: Inspect your package upon arrival. If damaged, take photos/videos and file a claim with the courier. For incorrect products, provide unboxing photos and we will arrange a replacement.
Returns & Exchanges
Contact us first at service@ningled.com.
- Do not return or reject the package without authorization. The address on the box is not valid for returns.
- Ensure the doll’s inner packaging is unopened to qualify for a return.
Shipping Restrictions & Address Requirements
- No P.O. Boxes: Please provide a valid street address.
- Restricted Destinations: Due to legal reasons, we do not ship to Islamic countries, India, Brazil, Moldova, or most African countries.
Global Shipping Overview
EU Warehouse(In Belgium)
- Countries: Germany, France, Italy, Poland, etc.
- Shipping Time: 6–10 business days
- Shipping Cost: Free
- Carrier: DHL, UPS, GLS, FeDex
Standard Shipping (China)
- USA: 10–12 business days
- Canada: 10–15 business days
- Mexico: 10–20 business days
- Asia (e.g., Japan, SG, Korea): 6–10 business days
- Australia/NZ: 10–12 business days
- UK/EU: 9–12 business days
- Remote Areas (e.g., HI, AK, PR): 10–20 business days
Important Shipping Notes
- Random customs checks may occur — please check your email regularly for clearance documents.
- We do not ship to Africa or most Middle Eastern countries.
- Shipping times may vary due to natural disasters, epidemics, wars, or social unrest.
Need Help?
We’re here to make your delivery smooth and worry-free. If you have questions about shipping or logistics, don’t hesitate to contact us anytime at service@ningled.com.