Warranty

At NINGLED, we stand behind the quality and reliability of our LED lighting products.
Our warranty policy reflects our commitment to providing dependable products and long-term support to our customers and partners.

Warranty Coverage

NINGLED warrants that all LED lighting products sold under the NINGLED brand are free from defects in materials and workmanship under normal use and service conditions.

Unless otherwise stated on the product page or quotation, NINGLED products are covered by a limited warranty period of 2 to 5 years, depending on the product category.

What Is Covered

Under this warranty, NINGLED will, at its discretion:

• Repair the defective product
• Replace the product with the same or an equivalent model
• Provide an appropriate credit or refund (where applicable)

This warranty covers failures caused by:

• Manufacturing defects
• Component failure under normal operating conditions
• Performance issues not caused by misuse or improper installation

What Is Not Covered

This warranty does not cover damage or failure resulting from:

• Improper installation, wiring, or maintenance
• Use outside the specified voltage, environment, or operating conditions
• Physical damage, impact, or unauthorized modification
• Normal wear and tear
• Natural disasters, power surges, or acts of God
• Products that have been disassembled or repaired by unauthorized personnel

Warranty Claim Process

To submit a warranty claim, please follow these steps:

• Contact NINGLED customer support or your authorized distributor
• Provide proof of purchase (invoice or order number)
• Describe the issue and provide photos or videos if requested
• Our technical team will review and respond with next steps

Approved claims will be handled as efficiently as possible to minimize downtime.

Replacement & Shipping

• Replacement products may be new or refurbished, subject to availability
• Shipping costs and responsibilities will be determined based on the warranty terms, product type, and region
• Warranty replacements do not extend the original warranty period

Important Notes

• Warranty terms may vary by product, region, or project agreement
• Custom or OEM products may have specific warranty conditions outlined in the sales contract
• This warranty applies only to the original purchaser unless otherwise agreed in writing

Our Commitment

NINGLED is committed to long-term quality, reliability, and customer satisfaction. We believe strong after-sales support is just as important as product performance. If you have any questions about our warranty policy or need assistance, please contact our support team.

Contact us for warranty support or additional information.