Shipping policy
Shipping Policy
1. Order Processing Times
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days for delivery in transit.
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days for delivery in transit.
2. Shipping Destinations
We exclusively ship to countries within the European Union (EU). We do not ship to destinations outside of the EU.
We exclusively ship to countries within the European Union (EU). We do not ship to destinations outside of the EU.
- Standard Orders (under €99): Shipping costs are calculated by our courier partners depending on your specific location and the weight of your items.
- Standard Orders (€99 and over): We offer free standard shipping on all normal orders over €99.
- Heavy & Pallet Orders: Free shipping does not apply to heavy or oversized orders (e.g., shipments requiring a pallet). Shipping costs for heavy orders are calculated and charged strictly according to the courier's actual rate. [1, 2, 3]
4. Customs, Duties, and Taxes
We ship from within the EU. All orders shipped to EU destinations are free of customs duties, and local VAT is already included in the checkout total. [1]
We ship from within the EU. All orders shipped to EU destinations are free of customs duties, and local VAT is already included in the checkout total. [1]
5. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
6. Damages
If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.